Easypara ditches downtime and takes control with a stress-free migration

Overview

Challenge

Easypara struggled with frequent four to eight hour outages, unstable infrastructure, and complex deployments, leading to lost revenue and operational inefficiencies. Managing infrastructure in-house became overwhelming, especially during high-traffic events. To regain stability, eliminate downtime, and scale with confidence, they needed a seamless solution in just 30 days, without disrupting sales or customer experience.

Solution

Provide a seamless, zero-downtime Platform-as-a-Service migration for Easypara in just 30 days. With scalable infrastructure, automated deployments, and expert support; Platform.sh and Agence Dn’D eliminated outages, improved performance, and empowered Easypara with full operational autonomy–eliminating the headaches of DIY system administration.

Results

96% downtime reduction: Elimination of 20 to 30 hours of monthly downtime ensuring seamless ecommerce operations and revenue protection.
Cutting time spent on DevOps: Automated workflows reduced manual tasks, giving developers more time for innovation, improving team morale, and reallocating resources to growth-focused initiatives.
Faster, more frequent releases with greater confidence: Reduced deployment-related downtime from 6 minutes to under 1 minute.

Seamless migration cut Easypara’s downtime by 96%, accelerated releases, and gave their developers time to focus on growth and innovation.

Easypara had built its reputation as one of France’s leading online pharmacies, offering customers a seamless digital shopping experience for healthcare and beauty products. But behind the scenes, the company was facing a growing challenge. Frequent service interruptions, complex deployments, and the increasing burden of managing their own hosting infrastructure were putting a strain on their operations. They set out to find a platform-as-a-service provider, but when their new PaaS provider went bankrupt, Easypara was forced to make a critical decision. They needed a solution that would not only stabilize their platform but also empower their team with the autonomy to scale and innovate without technical roadblocks.

That is when Easypara turned to Platform.sh. What followed was a high-stakes, time-sensitive migration that redefined how Easypara approached ecommerce infrastructure.

An urgent need for stability and reliability

For years, Easypara had managed its own hosting, but as the business grew, so did the complexity of maintaining a stable and high-performing site. Service outages lasting up to eight hours became a common occurrence, and with every disruption came lost revenue and frustrated customers. The company was suddenly left scrambling for a new solution. They needed a hosting platform that was stable, scalable, and built for ecommerce, fast–and they made the swift decision to move to Platform.sh.

“Before Platform.sh, we had frequent service interruptions, sometimes lasting four to five hours, and we struggled to maintain site stability. Now, we have peace of mind—our site runs smoothly, and we no longer need to worry about late-night disruptions,” said Isabelle Sarrazin, General Manager at Easypara.

With Magento as the backbone of their online store, Easypara required a hosting solution that would support its complex architecture. Magento’s modular nature, multi-store capabilities, and extensive integrations made it the ideal platform for their business, but it also required a hosting environment that could keep up with its high resource demands. The ability to deploy and test changes rapidly, scale seamlessly, and ensure 99.99% uptime was critical.

A seamless migration with a seamless partnership

Recognizing the need for deep technical expertise, Platform.sh introduced Easypara to Agence Dn'D, a Platform.sh agency partner and specialist in Magento-based ecommerce solutions. Together, the teams mapped out a migration strategy that had to be executed in record time—just 30 days.

The challenge was immense: migrate Easypara’s entire digital ecosystem—including ERP, PIM, CRM, and OMS integrations—in just one month, and do so during the summer holiday period when internal resources were stretched thin. The migration required transferring terabytes of customer data, order histories, and media assets, ensuring data integrity and performance optimization throughout the process.

The main objective of the migration was set, ensure that Magento’s highly customizable architecture remained intact while optimizing performance on Platform.sh. This included:

Containerized environments: Each Magento service, from caching to database management, was deployed in isolated containers for better security and scalability.
Automated testing and deployments: Using Platform.sh’s built-in CI/CD workflows, Easypara could push updates without downtime.
Dynamic scaling: Resources were adjusted in real time based on demand, ensuring smooth performance during high-traffic periods.

“Time was against us, and the project was incredibly complex, but together with Platform.sh we ensured every step was seamless. The biggest advantage of Platform.sh is the autonomy it provides. Unlike other hosting solutions that rely heavily on support tickets, Platform.sh gives teams the tools, documentation, and flexibility to manage their infrastructure efficiently, with expert support always available when needed,” said Antoine Kociuba, Technical Expert at Agence Dn'D.

From non-stop downtime to full autonomy

The success of the migration became evident almost immediately. Service interruptions were eliminated, and deployments became faster and more efficient. Platform.sh provided Easypara with an infrastructure that could scale effortlessly, ensuring that high-traffic events—such as a feature on a national television show—could be handled without any performance concerns.

“We really appreciate the peace of mind that Platform.sh provides,” added Sarrazin. “Our team now has the flexibility and autonomy to manage deployments efficiently without worrying about service interruptions. The partnership with Platform.sh and Agence Dn'D ensured a smooth migration under tight constraints.”

Beyond improved stability, Easypara saw significant operational efficiencies. The move to Platform.sh meant they no longer needed an in-house system administrator for hosting, allowing them to reallocate resources to growth-focused initiatives. The ability to spin up on-demand environments for testing and development also meant that the IT team could iterate faster and launch features with greater confidence.

24/7 Infrastructure peace of mind

Eighteen months after migrating to Platform.sh, Easypara continues to experience unparalleled stability, efficiency, and confidence in their infrastructure. Isabelle Sarrazin reaffirms the same sentiment with each check-in: “We have complete peace of mind with Platform.sh.” This statement embodies what every ecommerce business strives for—a hosting solution that just works.

This transformation was not just about fixing an unstable platform. It was about redefining how Easypara’s IT team operates—giving them the freedom to innovate without worrying about infrastructure, the ability to scale seamlessly during high-traffic periods, and the assurance that their online storefront is always open, always secure, and always performing at its best.

A future-proof ecommerce foundation

Easypara’s journey illustrates a crucial lesson for ecommerce businesses—your platform should empower you, not hold you back. With Platform.sh, businesses running Magento and other complex ecommerce solutions can eliminate the burden of in-house DevOps. They gain unmatched reliability, seamless scalability during peak demand, and autonomous high-velocity deployments—all with the confidence of robust security and compliance.

Easypara supprime les interruptions et reprend le contrôle grâce à une migration sans stress

Grâce à une migration fluide, Easypara a réduit ses coupures de 96 %, accéléré ses déploiements, et offert à ses développeurs plus de temps pour innover et faire grandir l’activité.

Reconnue comme l’une des principales pharmacies en ligne en France, Easypara offre une expérience d’achat fluide à des milliers de clients. Mais en coulisses, l’entreprise faisait face à des défis techniques de plus en plus critiques : interruptions récurrentes, déploiements risqués et gestion d’infrastructure lourde. La situation s’est aggravée lorsque leur fournisseur de Platform-as-a-Service (PaaS) a cessé ses activités, obligeant Easypara à réagir rapidement pour sécuriser son avenir numérique.

Un besoin urgent de stabilité

Pendant des années, Easypara a géré son propre hébergement. Mais avec la croissance de son activité, les pannes prolongées—parfois jusqu’à cinq heures—sont devenues de plus en plus fréquentes, impactant directement le chiffre d’affaires et l’expérience client. Face à cette situation, l’entreprise a fait un choix stratégique : s’appuyer sur Platform.sh.

“Avant Platform.sh, nous avions des interruptions fréquentes, parfois de quatre à cinq heures, et nous avions du mal à maintenir notre stabilité. Aujourd’hui, notre site est fluide, nous n’avons plus à nous inquiéter d’éventuelles coupures nocturnes.” — Isabelle Sarrazin, directrice générale, Easypara

Basée sur Magento, la boutique avait besoin d’un hébergement à la hauteur de son architecture exigeante : multi-boutiques, forte modularité, nombreuses intégrations. L’enjeu ? Déployer rapidement, scaler sans friction et garantir une disponibilité de 99,99 %.

Une migration fluide, un partenariat solide

Conscients de la complexité technique, les experts de Platform.sh ont mis Easypara en relation avec l’Agence Dn'D, spécialiste Magento et partenaire certifié. Ensemble, ils ont élaboré une stratégie de migration ambitieuse à déployer en 30 jours—en plein été, avec des ressources limitées.

Cette mission couvrait la migration de l’ensemble de l’écosystème numérique : ERP, PIM, CRM, OMS, bases de données clients, historiques de commandes, contenus médias... tout en garantissant l’intégrité des données et des performances optimales.

Les points clés :

Conteneurisation par service : chaque brique Magento (cache, base de données...) est isolée pour offrir plus de sécurité et de flexibilité.
CI/CD automatisé : les déploiements sont fluides Des déploiements fluides et sans interruption, grâce à l’intégration native des workflows de Platform.sh.
Scalabilité dynamique : l’infrastructure s’adapte en temps réel à la demande, même lors des pics d’audience pics de trafic.

“Le projet était ambitieux et techniquement complexe. Mais avec Platform.sh, chaque étape s’est déroulée en toute transparence. Leur plus grand atout ? L’autonomie qu’ils offrent aux équipes. Là où d’autres hébergeurs dépendent des tickets de support, Platform.sh met à disposition des outils, une documentation complète et un support expert accessible à tout moment.” — Antoine Kociuba, expert technique, Agence Dn'D

D’un mode pompier à une gestion autonome

Les bénéfices ont été immédiats : plus aucune interruption, des déploiements sécurisés et une montée en charge fluide à la demande. Même lors d’un passage sur une chaîne nationale, le site est resté parfaitement stable.

“Ce que nous apprécions avec Platform.sh, c’est la tranquillité d’esprit. Notre équipe est plus autonome, plus rapide et peut se concentrer sur le développement, sans craindre les interruptions. La migration a été un succès, malgré les contraintes de délai.” — Isabelle Sarrazin, directrice générale, Easypara

En plus de la stabilité, Easypara a gagné en efficacité. L’équipe n’a plus besoin d’administrateur système dédié et peut désormais lancer des environnements de test à la demande, ce qui accélère la mise en production de nouvelles fonctionnalités.

Une infrastructure qui inspire confiance

Dix-huit mois après la migration, Easypara continue de bénéficier d’une infrastructure stable, performante et évolutive.

“Nous avons l’esprit tranquille avec Platform.sh.” — Isabelle Sarrazin, directrice générale, Easypara

Ce projet dépasse largement une simple correction technique. Il représente une transformation complète du mode de fonctionnement de l’équipe numérique : plus de flexibilité, moins de contraintes, et une confiance renforcée dans sa capacité à innover et à évoluer sereinement.

Une plateforme e-commerce prête pour l’avenir

Le parcours d’Easypara montre qu’une plateforme doit être un catalyseur, pas un frein. Avec Platform.sh, les entreprises utilisant Magento ou toute autre architecture complexe peuvent éliminer les tâches DevOps lourdes, bénéficier d’une scalabilité fluide, garantir la conformité et déployer à grande vitesse — le tout en toute autonomie.