Privacy Policy

“Platform.sh” is operated by Platform.sh SAS, a French company located at 131, Boulevard de Sébastopol, Paris, 75002 France, and Platform.sh Inc, a Delaware registered corporation, addressed at PO Box 536 Brooklyn, MI 49230 and may include its affiliates, subsidiaries, directors, officers, employees, agents, partners, contractors, and/or licensors (together, referred to throughout these Terms of Service as “Platform.sh” or “us” or “we”). Platform.sh offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Platform.sh operates various websites and offers many services and products. Through these sites, products, services and software, including software available for download from these sites, we obtain certain information from and about you. This Privacy Policy is specific to the services that are run under the brand “Platform.sh” and includes the properties: https://platform.sh, https://docs.platform.sh, https://status.platform.sh, and https://accounts.platform.sh. Note that this privacy policy explicitly excludes all properties under “.eu.platform.sh”, “.de-1.platform.sh”, “.nl-1.platform.sh”, “.fr-1.platform.sh”, “.au.platform.sh” and “.us.platform.sh” as these are development sites operated by Platform.sh customers, please contact the operators of these sites for any information regarding their respective privacy policies.

We value your privacy and we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what information we collect, how we use that information, and other policies regarding your information and privacy. We have tried to make it as simple as possible, but if you do not understand something, please contact us.

We update this Privacy Policy from time to time, so please review it regularly. Your continued use of our sites and services will be subject to the terms of the then-current Privacy Policy.

Information We Collect

We collect information that you give us or that we get from your use of our sites and services, including without limitation, the following:

  • Information about your use of our sites and services, including details of your visits to our sites, pages viewed and the resources that you accessed. Examples of information include device, location, and traffic data.

  • Information specifically provided by you, including your name, telephone number, email address, physical address, login username, password, or other information that you voluntarily share with us.

Use of Cookies

We may use cookies to gather information about your general internet use. When used, cookies are downloaded and stored on your device. Such information, on its own, will not identify you personally. It is statistical data. Generally, you can turn off the cookie function on your device, but that may prevent you from using our sites and services. Some third party services that we use, such as Google Analytics, may also place cookies on your device.

Using Your Information

We use the information we collect from you to provide, maintain, protect, and improve our sites and services, and to develop new ones.

In addition, we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.

  • To provide information to you related to products or services provided by us.

  • To inform you of any changes, offers, updates or other announcements about our sites, services, or products.

Platform.sh provides tools to make your development workflow more productive such as our CLI (command line interface). Also Platform.sh will provide from time to time application specific modules or libraries, that you may opt to integrate into your own software project in order to make its configuration simpler. Such applications libraries or modules may report usage information to us, which we may collect. Information collected may contain the type of actions performed, log data of API activity as well as configuration information. This information may be linked to you and we may use this information to better provide technical support you, and to improve our sites, services and products.

Storing and Securing your Personal Data and Information

We take all reasonable measures to

  • protect your personal data and information, and to protect our sites from unauthorized access to, or unauthorized alteration, disclosure or destruction of, information we maintain.

  • ensure that we are in compliance with the EU General Data Protection Regulation (GDPR) regardless of where your personal data may be stored and processed.

Some of our computer systems are based in the United States (“U.S.”) and therefore your personal data may be processed by us there. If you visit and use our sites from outside the U.S., you agree to this Privacy Policy and you consent to the transfer of all such information to the U.S. and to the processing of that information as described in this Privacy Policy.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • Consent:

    • We may disclose personal information if we have your specific consent to do so.

  • Co-sponsored activities:

    • When you sign up for a webinar or other activity that is co-sponsored by another company, we may share your registration information with that company.

  • Third Party Services:

    • We use trusted third party service providers, consultants and other agents to help us provide, maintain, protect and improve our sites, services and products. We provide personal information to these parties to perform certain tasks based on our instructions and in compliance with our Privacy Policy or an equivalent level of privacy protection. We have performed a security and privacy assessment of all our trusted third parties.

    • Examples of third party services include data storage, maintenance services, database management, web analytics, and payment processing.

  • Legal:

    • We will share personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

      • meet any applicable law, regulation, legal process, or enforceable governmental request;

      • enforce applicable Terms of Service or any of our other agreements with you, including investigation of potential breaches;

      • detect, prevent, or otherwise address fraud, security or technical issues;

      • protect against harm to the rights, property, or safety of Platform.sh, our users and customers, or the general public, as required or permitted by law.

  • Succession:

    • If we are involved in a merger, acquisition, or asset sale, you agree that your personal information may be transferred to a third party.

If you wish to withdraw your consent of having your personal information used for certain purposes, please contact us.

All information you disclose in your public profile, in forum posts, blogs, comments, issue queues, or other public portions of our sites becomes public information. You should be careful in what you choose to disclose publicly.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen. 

Accessing and Updating Your Personal Information

You may have access to your personal information that we hold, and correct, amend, or delete that information where it is inaccurate, except where the rights of persons other than you would be violated.

We may include links to other websites which we do not control. We do not endorse these sites, nor are we responsible for the content or accuracy of any information contained on them. By clicking on a link, you are subject to their privacy policies and terms of use, and assume all risks.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.

Visitors have the following options for correcting personal information or removing their information from our database in order to discontinue future communications from Platform.sh.

  • Click on the “Unsubscribe” link on any Platform.sh email

  • Contact us using our website contact form

  • Send a request by mail to: Platform.sh, 131, Boulevard de Sébastopol, Paris, 75002 France

Changelog

Platform.sh Privacy Policy 1.1 Oct 25 2017

Changes from Version 1.0 to 1.1 Oct 25 2017

  • Added information about GDPR compliance