When clients are at the ends of the road (and their wits), with no solutions in sight, they call Boston-area-based Web dev agency, Thinkbean, LLC. A deeply experienced, Drupal-only dev shop, Thinkbean developers apply their extensive expertise to build the customized solutions clients require, when their current vendors’ skill sets have been exhausted. The Thinkbean team stands proud knowing a client has never needed to bring in larger agencies to reach their project’s business goals.
Platform.sh enables Thinkbean’s developers to apply the same processes and infrastructure to all clients—regardless of the size of their organizations. This approach drives consistency, optimizes workflow, and keeps customer costs down.
We can set up a prototype branch in minutes, test, and share new features with our clients, and immediately get their feedback. We can do all of our work more quickly, and that’s a cost savings to our clients. That means happier clients who will (hopefully) keep coming back to us.
But it wasn’t always this way. Restrictions with their previous provider’s hosting processes and infrastructure impeded Thinkbean’s ability to realize these efficiencies. To better serve current clients (including several major healthcare organizations), the Thinkbean team began to seriously consider other partners/providers. So, they set out the following criteria to guide their evaluation process:
“Our former provider didn’t seem to care about smaller shops or sites, or how their decisions impacted agencies like Thinkbean,” mused Mike Milano, Thinkbean’s director of engineering. “After doing our due diligence, Platform.sh received all the highest marks, in all of our considerations,” says Milano. “And Platform.sh continues to provide the best solutions for an agency like ours.
Let me give you an example from a technical perspective: the GitHub integration to the Platform.sh webhook. The webhook integration sets up webhooks on each of our projects. So, when an event happens on Platform.sh, it pings our agency application. Then, we pull in the data and have a central place to see what's going on with all site deployments. That integration thing Platform.sh has is just beautiful.”
Thinkbean’s Agency Portal—an internal app for managing client, project, and environmental data—also takes advantage of Platform.sh integration capabilities. Health checks and tasks—including backups, Drupal security checks, SSL expiration checks, redeployments for certificate renewals, and configuration for log transports to Elasticsearch—are all automated. So, the team can focus their time on creative thinking and solution building.
From a business point of view, Platform.sh has a lower cost of entry for a higher standard of base-level service. For example, we could offer one of our clients (a leading healthcare organization) a low cost of entry, and we gain access to all the tools we want. To match Platform’s service offering, the cost from our previous vendor would be ~300% more, which would have translated into a reduction in services or work arounds to keep costs in line with project requirements. Choosing Platform was a no-brainer.
“Don't it always seem to go, that you don't know what you’ve got ‘til it’s gone.” Classic Joni Mitchell. But in Thinkbean’s case, it was quite the opposite. “We didn’t know what we’d been missing until, well, we found out what we’d been missing.” Milano says. Thinkbean’s onboarding with Platform.sh, guided by a team of senior engineers communicating through a dedicated Slack channel, delivered the concise information and levels of support Milano was looking for.
“I was never handed off to different tiers of folks; it's just night and day from the support that we had before,” Milano explains. “In the several years we’ve had projects with Platform.sh, it’s uncommon that a question isn’t resolved quickly through the Slack channel. That’s been huge for us. Technical documentation is clear, concise, and easy to find. Simply put, support with Platform.sh has been second to none.”
Working with larger clients usually means more organizational complexity and multiple stakeholder reviewers and approvers—often creating project bottlenecks. For Thinkbean, developing with Platform.sh has streamlined that previously cumbersome process. Now, they have the ability to create multiple environments to test and QA new features, develop those features in parallel, and then, merge them into their master environment.
Find out more about how to reap Platform.sh agency partner benefits.