Refurbishment platform Dipli enables growth and innovation with Platform.sh

Dipli is an all-in-one tool for end-to-end management of the consumer electronics refurbishment supply chain. Through device procurement, refurbishing, and multi-channel distribution, Dipli gives electronics a second life while reducing its customers’ carbon footprints. 

In a 2024 IBM study, 76% of executives said sustainability is central to their organization. Dipli taps into a much-needed market for environmentally friendly device management, supporting brick-and-mortar retailers, e-commerce sites, IT service providers, and more.

The company saw rapid growth, but backend challenges left its team scrambling to keep up with demand. Their hosting solution struggled to handle spikes in traffic. What’s more, they were forced to juggle multiple production, staging, and development environments, adding time and complexity to every project. And perhaps worst of all, they felt alone in managing these challenges, frequently waiting on unreliable, unresponsive tech support.

When Dipli Co-founder and Chief Operating Officer Tanguy Pennel discovered Platform.sh, he saw a comprehensive solution—one that could enable, rather than inhibit, his company’s growth.

A solution for every problem 

“Prior to Platform.sh, we struggled with several key issues,” Tanguy explains, recounting the team’s challenges with scalability, pre-production environments, and tech support. “But Platform.sh has addressed all of these challenges. 

“We now have flexible resourcing. The ability to effortlessly scale on demand allows us to seamlessly manage unexpected traffic spikes and peak demand times. 

“Also, with simplified environment management, creating and managing development and pre-production environments is now a breeze. 

“Finally, your highly responsive technical support team has been crucial in helping us navigate complex situations and optimize our platform usage,” Tanguy concludes. “The Platform.sh team often identifies and resolves issues proactively—sometimes even before we notice them ourselves—giving us incredible peace of mind.” 

In a short time, Dipli’s partnership with Platform.sh solved each of its biggest tech challenges. But the team also discovered another substantial benefit: financial predictability.

How predictable pricing supports innovation at Dipli

According to Tanguy, the transparent pricing at Platform.sh allows Dipli to better anticipate and control costs—which has led to increased innovation. 

Having a clear picture of upcoming costs leads to more accurate budgets, helping to avoid the stress of unexpected expenses. The Platform.sh dashboard also enables careful resource and consumption analysis for each project, highlighting opportunities for optimization and enabling data-driven decision-making.

Without the stress of reactivity, Dipli’s team no longer worry about cost fluctuations and overages. This gives them the freedom to focus on more impactful work: creative problem-solving and innovation.

Top 4 reasons Dipli recommends Platform.sh

Unreliable systems can affect all areas of your business. Luckily, Tanguy has advice for other organizations struggling with growing pains.

Platform.sh and Dipli may be united through our partnership, but that’s not all. Both organizations share a passion for reducing the environmental impact of evolving technologies. This sustainable approach can benefit organizations in all industries.

To learn more about our commitment to sustainability at Platform.sh, check out our approach to greener hosting.