Drupal Application Site Support
Confidence and knowledge. Platform.sh Drupal Application Support leverages our history of building Drupal websites and writing software to research, resolve and deploy solutions for your most challenging issues making sure your site is always available. We do more than just consult. We get the job done, removing the risk from your Drupal projects while preserving the benefits of using open source software.
Our team of experts is available to assist you, 24/7, to quickly assess your problem or question and exploit their numerous years of experience solving Drupal issues to get you back to operations fast. We dive into the sites’ Drupal functionality, administration, customization, or availability and resolve problems, from wherever they originate.
Single Point of Contact
Drupal Application Support perfectly compliments the Platform.sh Product Support that is included in every hosting package. With Drupal Application Support you benefit from our deep insights into the entire running application, from the infrastructure layers into the code itself. Best of all, you have just one point of contact for all of your support needs.
Platform.sh Drupal Application Support includes
- Comprehensive Onboarding & Site Audit
- First point-of-contact customer service (Level 1)
- Access to Drupal experts (Level 2, 3)
- Support for all Drupal modules (core & bespoke)
- Core and contributed module update service
- Service Level Agreements for response times